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WNA Blog Home » Business Etiquette Articles

The Importance of Face Time

December 4, 2017 | Theresa Miller

The National Australia bank has announced it will cut thousands of tellers’ jobs, eventually replaced them with Artificial Intelligence. This means there will be fewer people to talk to at your bank and more robots. While texts, emails and AI are convenient, the most crucial conversations we have in our lives are always best face-to-face. […]



Do You Know the Two Most Important Words on LinkedIn?

October 25, 2017 | Robyn Henderson

Globally there are two words always appreciated, rarely rejected and not seen as regularly as you would imagine. In case you have not guessed it, the two words are Thank You. And even with the cute thumbs up that LinkedIn provides many people just can’t be bothered writing these words. Recently I brought this topic up […]



Communication Problems in Online and Virtual Business

October 18, 2017 | Ingrid Bayer

Getting communication right when you’re an Online Business Operator or VA is critical, and so too is managing miscommunications and misunderstandings when things go wrong. Because Online Business Operators are not located in their client’s physical office space, there is no opportunity for the client to actually communicate in 3 dimensions that an in-person conversation […]



Communication Essentials for Business Success

August 16, 2017 | Ingrid Bayer

Communicate and stay in contact with your clients

In a world of hyper-connectivity, where everyone is seemingly super accessible, I wonder if we really understand how important the old fashioned communication values are in maintaining and retaining our client base. To be clear – you may have the schmickest website in the whole of the Southern Hemisphere, be ranked #1 on Google, have […]



When Business Founders Fight and Have a Falling Out

June 9, 2017 | Simone Pentis

Over the last few months the media has picked up on the court fight that erupted between two founders of Grill’d, the burger chain group operating throughout Australia via a network of company and franchised operations. Unlike, many franchise systems, this network has more company owned than franchised stores in its’ 140 outlet chain network. […]



Franchising – Am I acting in Good Faith?

December 7, 2016 | Simone Pentis

Good Faith is an important development within the Franchising Industry yet we still find some people confused by this concept and unsure how to ensure they are regarded as acting in Good Faith, especially when they need to make a decision that may have a negative impact on another party. We have discussed Good Faith […]



How To Use Social Media Marketing and Grow Your Network in 5 Steps

August 1, 2016 | Sigrid de Kaste

How are you using Social Media Marketing? Do you have firmly set objectives? Here are five steps to achieve the objective of growing your Social Media Network. 1. The Nod of Acknowledgement …used Offline: The nod of acknowledgement is a standard way to let a person know that you see them, without having to resort […]



What You Know May Help Your Business In China (Part 2)

July 13, 2016 | Lindy Chen

In my last blog post, I talked about gifts that you should avoid giving your Chinese business counterpart.  As promised, I am resuming the discussion, this time with a focus on what you should give to your Chinese customer or investor.  Just as a refresher, the Chinese have a tradition of giving and receiving small […]



Always Know Your Content Before You Speak

May 17, 2016 | Pix Jonasson

Recently I attended an academic presentation at a prestigious tertiary institution. Actually it was for 2015 Academic high achievers/Award winners and 2016 Scholarship recipients. This was a formal event with guests including business leaders, local government representatives (i.e. a metropolitan Mayor!), sponsors and family members, together with the recipient students. As some of the Scholarships […]



How to Adapt Your Communication for Better Results

December 1, 2015 | Vicki Writer

We are 100% responsible for all of our outcomes. As teachers, trainers, speakers, coaches, sales people and parents – we are responsible for every single outcome that we produce. If the client, the student, our son or daughter doesn’t get what it is we are talking about- that is not their fault. That is our […]