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WNA Blog Home » Business Etiquette Articles

How to Adapt Your Communication for Better Results

December 1, 2015 | Vicki Writer

Listening to others' communication style and adapting yours accordingly is vital to make a connection.

We are 100% responsible for all of our outcomes. As teachers, trainers, speakers, coaches, sales people and parents – we are responsible for every single outcome that we produce. If the client, the student, our son or daughter doesn’t get what it is we are talking about- that is not their fault. That is our […]

Have a Mind That is Open to Everything and Attached to Nothing.

November 17, 2015 | Dianna Jacobsen

Inner peace and happiness

As we celebrate the life of the amazing Dr Wayne Dyer, who gave so much to so many, and passed away suddenly on 30 August, it is fitting to revisit what I feel to be the essence of his work: ‘The 10 Secrets to Success and Inner Peace’. In his book of this same title, […]

Leverage Your Time

November 3, 2015 | Pix Jonasson

Leverage is the secret to time management.

We’re all busy people.  Some people, though, are busier than we’d ever imagine, yet are somehow are able to stay on top of things so well they seem to go about their life so casually, while we struggle to produce good work and maintain a household. What’s their secret? Why do they seem to have […]

How To Create A Positive Professional Image

October 8, 2015 | Fonthip Ward

Why it is important to select the right attire for your profession?

You have the ability to change people’s perception of you. A professional image is essential to having a successful career, regardless of what profession you are in. Below is a list of things that you will need to do to create a professional image: Look The Part You can maintain a positive professional image by […]

It’s Not What You Know Or Who You Know…It’s Who Knows YOU

May 11, 2015 | Pix Jonasson

Are you staying visible and connected, so new opportunities come your way?

It’s amazing how networking, building relationships and not being afraid to actually ask for something can get you (or your client) somewhere. If you are reading this, then you would be aware that I am a regular contributing author to the WNA blog.  Something I treasure, value and appreciate.  Thanks Lynette and the fab WNA […]

Success In Relationships

April 13, 2015 | Pix Jonasson

There are many keys to successful relationships - communication, trust and making time for each other are some of the most important.

I am sure you all understand that communication is one of the keys to successful relationships.  And remember, we have two ears and one mouth…use them in that order. Whether it is with co-workers, friends, family or partners, some relationships are worth nurturing. Sadly, often unintentionally, people tend to ruin some of the most precious […]

Why Customer Retention Should Be Your No. 1 Priority (Part 2)

April 8, 2015 | Sarah Savvas

Customer Retention and feedback

Once you’ve cemented trust and loyalty with your customers through the customer retention strategies discussed in Part One, you can then move on to focusing on more proactive and targeted strategies to cement and secure long term customer retention. Some of these strategies include: 1. Implement anticipatory service Anticipatory service simply means taking a proactive […]

Give First Impressions A Second Chance: Great Customer Service At Events Matters

March 13, 2015 | Pix Jonasson

Never burn your bridges. Regardless of the reception you receive always be the bigger person when networking in the community and at events.

It’s amazing how things can turn around if you continue to work on building relationships, are ethical and provide good customer service.  Upon first meeting a prominent local businessman, he asked what I did and if I was a member of a certain business organisation.  After explaining what I did and that I was not […]

Why Customer Retention Should Be Your No. 1 Priority (Part 1)

March 11, 2015 | Sarah Savvas

It is not rocket science. Improved customer service = improved customer retention.

If you are spending thousands of dollars each year on sales and marketing strategies to attract new customers and clients, but are losing many of those customers through poor customer service, you are simply collecting water with a leaking bucket. With rising customer acquisition costs, businesses need to innovate and assume a proactive role in […]

Customer Complaints Are a Golden Opportunity

February 11, 2015 | Sarah Savvas

Don't avoid customer complaints welcome them as an opportunity to make improvements in your business.

We all complain about difficult customers and try and avoid them at all costs. But, in fact, we should be seeking them out – they present us with a golden opportunity to improve our service. It’s the customers who are unhappy but don’t say anything that pose the real danger to your business. Customer complaints […]