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WNA Blog Home » Business Strategies Articles

Protecting Your Most Valuable Asset – Your People (Part 2)

April 22, 2014 | Sarah Savvas

The secret to business success is hiring staff who have the right skills and a 'can do' attitutde.

Second only to the difficulty of accessing capital, the biggest complaint I come across from business owners is about finding and keeping good employees. Good employees are, without a doubt, the most valuable asset any company can have. And when times are tough, it is more important than ever to get the most out of […]



Setting the Customer Service Benchmark

April 17, 2014 | Terri Mitchell AKA The Profit Frog

Make a good impression - boost and benchmark your customer service.

If customers had their way, they would define what customer service is. The thing is, you would also go out of business trying to keep all customers happy, because we all know there are some dodgy types out there. That said, it is not up to you alone to set the standard in customer service. […]



Improve Staff Performance With Your Best Example

April 15, 2014 | Mick Hawes

Watch this video to learn how focusing on yourself, the team and then the customer, can improve staff performance and the customer experience all because you bring your “A” game example every day. Thats a real win,win,win!



Five-year Business Plans are Worth Doing.

April 14, 2014 | Angely Grecia

Do you know where you want your business to be in 5 years time? Planning will ensure you stay on track to get there.

If you are looking to the future, it’s hard to overstate the importance of having a good long-term business plan. Why? Business operators who are able to adapt to new challenges – be it a financial crisis, an economic downturn or a natural disaster – are likely to perform better in the long term. Being adaptable means […]



Are You Ready to Start Building Your Franchisor Foundations?

April 9, 2014 | Simone Pentis

Don't hit the start button on your Franhcise operation until you do your homework.

Before you go to print on your new ‘flash’ advertising that you are now offering franchises or sign on your first franchisee, you should have commenced laying down your franchisor foundations. What makes up your foundations may not be a simple matter and I strongly recommend getting a lawyer and an accountant, with substantial franchising […]



Why You (and Your Business) need a Soul Goal

March 27, 2014 | David Solomon

Money isn't always the end game in business - be wary of the trap of pursuing someone else’s goals.

So much has already been written about goals and planning, do we really need yet another tool / approach? Well yes, because most of them miss the most important element! The goals that really count are the goals from your soul. JV Crum, author of The Conscious Millionaire wrote: “By paying attention to what is […]



When a Prospect Becomes a Customer.

March 21, 2014 | Terri Mitchell AKA The Profit Frog

Turn your prospects into paying customers with these customer service tips.

There has been some debate over the question, “When does a prospect becomes a customer?”. Without doubt, it does depend upon your perspective. In essence, the divisive factor is whether the prospect buys from you or not. Some say, if the prospect does not buy, they remain a prospect. Others believe that from the moment […]



Protecting Your Most Valuable Asset – your people (Part 1)

March 18, 2014 | Sarah Savvas

The secret to business success is hiring staff who have the right skills and a 'can do' attitutde.

Don’t you ever wonder what happened to the days when employees worked for one company for life or at least for the better part of their career, when companies treated employees like part of the family and employees were unwaveringly loyal to their employers?  With this era being as good as over, and with employees […]



Know Your Numbers to Drive Business Success

March 12, 2014 | Angely Grecia

Are you at risk? Make sure your accounting software program is providing secure access to your banking data.

Managing cash flow is core to the long-term success and viability of every business. Yet our latest MYOB Business Monitor revealed 36% of Australia’s SME owners and managers don’t use an accounting software package. I recognise though, the majority of you (and we don’t ask this in our surveying but I’m fairly sure I know the answer) […]



Only 3 Months to Go – How are you tracking this financial year?

March 10, 2014 | Sue Lester

Think before posting any content online - because you will be judge by it.

The beauty of planning in financial and calendar years is you get two fresh starts.  So did you put January to good use? How are your goals, particularly financial ones, tracking?  Goals?  Yes, those ones you wrote down.  Your planning must be written down otherwise you simply stress yourself out with everything swilling around in […]