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WNA Blog Home » Customer Service Articles

Communication Essentials for Business Success

August 16, 2017 | Ingrid Bayer

Communicate and stay in contact with your clients

In a world of hyper-connectivity, where everyone is seemingly super accessible, I wonder if we really understand how important the old fashioned communication values are in maintaining and retaining our client base. To be clear – you may have the schmickest website in the whole of the Southern Hemisphere, be ranked #1 on Google, have […]



7 Productivity Tips for Managing Multiple Clients and Projects

July 10, 2017 | Ingrid Bayer

Juggling multiple clients

I’ve been operating as a Virtual Assistant since 2008, and know only too well how busy it can be when working to meet the expectations and deadlines that come with a stable of clients.  Sometimes I really do feel like I’m a circus performer juggling many different balls all at once, and it can be […]



Festive Season a Time of Giving

December 15, 2016 | Danielle MacInnis

Christmas, the time for giving. Christmas is a great time to leverage as a marketer. There are lots of opportunities to give back to your clients and just say thank you for your business. It is also a time to be useful and valuable be sharing some information that they might find useful. Here are […]



5 Benefits of Ongoing Staff Training and Development

November 17, 2016 | Fonthip Ward

If training and developing staff is something you do once, upon hiring, then never bother to provide updates or the chance to learn new skills, we may have just discovered why your business is in the doldrums. There are so many reasons why staff training is important that, were you to ponder them all simultaneously, […]



Why Businesses Who Rely On Local Customers Need To Be Online

March 9, 2016 | Sigrid de Kaste

Most buyers today rely on the web to find what they are looking for. Going to Google is the first step, even when they are looking for your local business. They want to know where you are and what you have to offer. They may also be interested in who you are Interestingly, there are […]



The Psychology of Selling

January 15, 2016 | Pix Jonasson

I recently had the opportunity to be a Brand Ambassador for a Supermarket. Ok… so it was demonstrating and promoting branded Iced Fruit Cake and Fruit Mince Tarts!! However, I made a conscious effort to make the 2 x 4 hour shifts standing on my feet, near the 4 degree fridge worthwhile. What I noticed […]



How to Adapt Your Communication for Better Results

December 1, 2015 | Vicki Writer

We are 100% responsible for all of our outcomes. As teachers, trainers, speakers, coaches, sales people and parents – we are responsible for every single outcome that we produce. If the client, the student, our son or daughter doesn’t get what it is we are talking about- that is not their fault. That is our […]



Effective Marketing Starts By Being Helpful

November 27, 2015 | Danielle MacInnis

Marketing your business can be really easy. You just need to be helpful. I always thought there was no real skill in being helpful, but maybe being able to think about what your customers want and need during their experience with you is a hard thing for business owners. Those businesses that are putting more energy into […]



Top 3 Marketing Tips That You Can Implement Today!

November 16, 2015 | Sigrid de Kaste

Effective Marketing does not require a substantial budget… what it requires is proper preparation and detailed knowledge of the consumer you are targeting. Think about some highly successful businesses, like McDonald’s or Coke… never ever would they embark on a Marketing Campaign without first researching their potential consumers in every detail. So…. Who is your […]



Why 85% of People Fail to Achieve Their Goals

November 2, 2015 | Vicki Writer

The PhD study conducted by Dr Burns on ‘Goal Achievement’ determined that there are four phases to any goal pursuit and we would be well served to understand the goal achievement process before learning to set goals. Let me ask you a question. If I ask you to think about something that you want to […]