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WNA Blog Home » Customer Service Articles

Would You Buy From You? Why Trust Matters and How To Get It.

October 5, 2015 | Bernadette Schwerdt

Use these 9 ways to build trust with your customers so they keep returning time and time again.

One of the biggest reasons why businesses fail, especially new ones, is because they fail to position their business as a trusted authority; to instil a sense of security in the buyer. So the real question for all retailers, online and offline is, ‘how can we build trust in our stores and websites so that […]

Case Studies Should Be In Your Marketing Bag!

September 28, 2015 | Danielle MacInnis

Case studies and testimonials are a sure way of attracting new clients to work with you so make sure you have them in your marketing bag.

Your clients are looking for reasons to use you. They want to see that you do the same sort of work with similar businesses. One of the quickest ways to prove this on your website is to have a logo board of other companies you have worked with and their testimonials. The next step is to […]

Disruptive Trends: Businesses Going Visual

September 14, 2015 | Ingrid Cliff

Live streaming video on your phone

In the era before the internet, people only interacted with a business one-on-one. They would walk through the doors and talk directly to the business owner or call them on the phone. Then the internet arrived, and people began to communicate with businesses via email. If they had a question or a concern, they would […]

Get Ready to Go Above and Beyond

July 24, 2015 | Sarah Savvas

Customer service wins

Creating great customer experiences — what leaders like Disney, Zappos and Nordstrom do on a consistent basis — is one of the few areas left for companies to differentiate themselves and generate good margins. Making it happen, however, is easier said than done; fundamentally, it boils down to a people issue. So how do you get […]

Ask Questions To Uncover Marketing Gold!

July 10, 2015 | Danielle MacInnis

Customer Survey

The old customer survey. It is coming up more and more frequently lately as businesses now understand the power of listening to their customers. Or maybe they haven’t been listening and now are feeling the power of customers ignoring their every attempt to “push” at trying to gain attention. Here are some key questions to […]

Post Event Wrap Up

July 8, 2015 | Pix Jonasson

Communication Stabliser

I have just returned from an international annual conference in Las Vegas at the MGM Grand.  Wow… what a huge venue it is.  Actually, the fight between Floyd Mayweather Jr and Manny Pacquiao has just been held there.  I can absolutely guarantee I did not pay $3,000 per ticket to attend my conference! I sat […]


June 15, 2015 | Pix Jonasson

Communication Stabliser

I was at a recent out of town marketing event.  It’s very powerful when you are an “outsider” at events, meaning, I was not intimately involved in the event management side of things. My ‘Be…Do…Have’ mantra relates to Be Prepared, Do Your Due Diligence and Have A Great Team. Be Prepared Make sure that you […]

It’s Not What You Know Or Who You Know…It’s Who Knows YOU

May 11, 2015 | Pix Jonasson

Are you staying visible and connected, so new opportunities come your way?

It’s amazing how networking, building relationships and not being afraid to actually ask for something can get you (or your client) somewhere. If you are reading this, then you would be aware that I am a regular contributing author to the WNA blog.  Something I treasure, value and appreciate.  Thanks Lynette and the fab WNA […]

Needs-based Selling: It Starts With Why

May 6, 2015 | Sarah Savvas

Selling dynamics

Right now across Australia, there is an exciting cultural change being driven by some of the major corporate players. These companies have awoken to the reality that in today’s saturated market, it’s not what or how you sell that determines your success. It’s why you sell. Today, trust is low and customers are increasingly critical. […]

Why Customer Retention Should Be Your No. 1 Priority (Part 2)

April 8, 2015 | Sarah Savvas

Customer Retention and feedback

Once you’ve cemented trust and loyalty with your customers through the customer retention strategies discussed in Part One, you can then move on to focusing on more proactive and targeted strategies to cement and secure long term customer retention. Some of these strategies include: 1. Implement anticipatory service Anticipatory service simply means taking a proactive […]