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WNA Blog Home » Management Strategies Articles

Creating Franchising Territories That Work

March 6, 2015 | Simone Pentis

The boundaries are changing.  When designing and setting up territories for a franchise there are many factors that need taking into account.

Franchisors are now moving towards being more creative in how they design the types of territories they are now granting their franchisees. So long as overall there is value and benefit to both the franchisor and franchisee, franchise territories do not need to follow the prior traditional views of territories. This traditional view often equating […]



Customer Complaints Are a Golden Opportunity

February 11, 2015 | Sarah Savvas

Don't avoid customer complaints welcome them as an opportunity to make improvements in your business.

We all complain about difficult customers and try and avoid them at all costs. But, in fact, we should be seeking them out – they present us with a golden opportunity to improve our service. It’s the customers who are unhappy but don’t say anything that pose the real danger to your business. Customer complaints […]



Kick-Start Your 2015 Results Now!

February 10, 2015 | Dianna Jacobsen

Create a list of goals to hold yourself accountable for what you have set out to achieve in 2015.

It’s February already! And it feels like Christmas is just a distant memory… How are your New Year’s resolutions holding out? (Do you actually remember what they were?) I hope you also found time to reflect on the year just gone and the year ahead, and gave some thought to your intentions for 2015; I don’t […]



How To Plan Your 2015 Foundations

January 19, 2015 | Janet Culpitt

Planning your business strategies and foundations for 2015

A new year begins so it’s time for all business owners take time to do some serious planning. It’s a good idea to spend a day or two preparing your business plan and then take some time off, to digest your plans, and then come back into the office refreshed with a new direction, ready […]



A New Year – A New Page!

January 8, 2015 | Dianna Jacobsen

It's a new year. Take action now and get your goals and plans for the year ahead in place.

Happy New Year! I LOVE new years! It is like turning the page on a new notebook, seeing the fresh, crisp pages, just waiting for something inspirational and creative to flow onto its pages! New years are the perfect time to reflect on what’s working, and what’s not; and then to DO something about it! […]



Planning a Balanced 2015 – Business and LIFE!

December 12, 2014 | Dianna Jacobsen

Get some balance in 2015

As 2014 draws to a close, many of us are doing a number of things: stressing about Christmas preparations; looking forward to some family time and days off work; starting to wonder what 2015 may bring and what we should plan for next year; and dwelling on how many things we have yet to tick-off […]



Silly Season Change

December 1, 2014 | Janet Culpitt

Don't let your Christmas spending send you broke

Do things change for you in the ‘Silly Season’?  Effective Debt Management and keeping your cash flow under control are important at this time of year or you could spend the next 12 months paying for it. Many of us begin to wind down from work and start ‘End of Year’ partying, gift shopping, and […]



When It Comes to Business Advice, WHO Do I Listen To?!

November 21, 2014 | Dianna Jacobsen

Not everyone will agree with you

Have you ever noticed that when it comes to your life, everyone has an opinion?! That all of your friends and rellies are suddenly ‘experts’ on time management, parenting, business development, marketing, financial strategy, relationships, personal health and well-being, and so on? And yet, when you look at their lives, they aren’t really doing anything […]



What is a ‘Service Culture’ and What Does it Mean For Your Business?

October 24, 2014 | Sarah Savvas

Never burn your bridges. Regardless of the reception you receive always be the bigger person when networking in the community and at events.

By definition, a ‘Service Culture’ is a culture within an organisation where customer satisfaction is the top priority. No business can stay in business without customers. How you treat or mistreat them determines how long your doors stay open. And bad service is a one way ticket to business failure. For many years, customer service […]



Time – The Most Valuable Currency We Trade With!

October 13, 2014 | Dianna Jacobsen

Trading Time

Wow, it’s October already! Where does the year go?!!? Where does every month, week, day, hour and minute that you spend, actually GO??? It’s a trade-off, you see…. You are trading TIME for ACTIVITY, regardless of what the ‘activity’ may consist of. It’s not like money, where you can sit back and think about what […]