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Before you go to print on your new ‘flash’ advertising that you are now offering franchises or sign on your first franchisee, you should have commenced laying down your franchisor foundations. What makes up your foundations may not be a simple matter and I strongly recommend getting a lawyer and an accountant, with substantial franchising […]
Only 47% of small business owners have an exit strategy, and of those, 22% simply intend to close their doors and walk away. A detailed exit strategy should be in place from the day you start your business. It should be as much a part of your business plan as your cash flow forecast or […]
Mention creating a video or video blog to a lot of businesspeople and you’re likely to find a little bit of resistance (or quite a lot of resistance). They’ll say they’re uncomfortable talking in front of a camera or they simply don’t have the time. Well, all kinds of people are now creating videos in […]
Everyone knows you should work on your business, not just in it. But what does that actually mean? Essentially it means you should be the architect of your business, not just the builder. Here are 3 great ideas on how to do just that. 1) Do not do that which does not serve you or […]
No matter what industry you are in, there is one common denominator when it comes to doing business – keeping your customers satisfied. The extent to which you can achieve this will depend upon how you manage the customer experience, deal with the challenges that create negative impressions, and seek ways to improve the engagement between […]
Each of us has an unconscious blueprint (TM) which influences how we interpret and respond to the world. This blueprint affects how we see ourselves and impacts our relationships with others including important business and workplace relationships with our staff, managers and colleagues.
An induction program is an important process for bringing staff into an organisation. It provides an introduction to the working environment and shows the employee where they sit within the organisation. The process will cover the employer and employee rights and the terms and conditions of employment. As a priority the induction program must cover […]
Whether you are a solo operator, leader of a large multi-national corporation, or anything in between, you still depend on a team to build success. While it’s a lot less visible if you own your own business, you still have a team working with and for you. To what degree do your people support your […]
Recent global surveys on customer service have revealed some valuable insights into customer expectations. While on the ‘complaints’ list in almost all cases were rudeness, long telephone hold practices and disinterested staff, a more challenging issue was raised regarding customer ‘expectations’. But one customer’s idea of customer service might differ markedly from that of another. […]
Your office should be one of the few areas in your life that you can focus completely and utterly on the tasks at hand, but unfortunately this is not usually the case. Use these four tips to turn your office into the productive space it should be.