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WNA Blog Home » Management Strategies Articles

Planning a Balanced 2015 – Business and LIFE!

December 12, 2014 | Dianna Jacobsen

Get some balance in 2015

As 2014 draws to a close, many of us are doing a number of things: stressing about Christmas preparations; looking forward to some family time and days off work; starting to wonder what 2015 may bring and what we should plan for next year; and dwelling on how many things we have yet to tick-off […]



Silly Season Change

December 1, 2014 | Janet Culpitt

Don't let your Christmas spending send you broke

Do things change for you in the ‘Silly Season’?  Effective Debt Management and keeping your cash flow under control are important at this time of year or you could spend the next 12 months paying for it. Many of us begin to wind down from work and start ‘End of Year’ partying, gift shopping, and […]



When It Comes to Business Advice, WHO Do I Listen To?!

November 21, 2014 | Dianna Jacobsen

Not everyone will agree with you

Have you ever noticed that when it comes to your life, everyone has an opinion?! That all of your friends and rellies are suddenly ‘experts’ on time management, parenting, business development, marketing, financial strategy, relationships, personal health and well-being, and so on? And yet, when you look at their lives, they aren’t really doing anything […]



What is a ‘Service Culture’ and What Does it Mean For Your Business?

October 24, 2014 | Sarah Savvas

Never burn your bridges. Regardless of the reception you receive always be the bigger person when networking in the community and at events.

By definition, a ‘Service Culture’ is a culture within an organisation where customer satisfaction is the top priority. No business can stay in business without customers. How you treat or mistreat them determines how long your doors stay open. And bad service is a one way ticket to business failure. For many years, customer service […]



Time – The Most Valuable Currency We Trade With!

October 13, 2014 | Dianna Jacobsen

Trading Time

Wow, it’s October already! Where does the year go?!!? Where does every month, week, day, hour and minute that you spend, actually GO??? It’s a trade-off, you see…. You are trading TIME for ACTIVITY, regardless of what the ‘activity’ may consist of. It’s not like money, where you can sit back and think about what […]



The True Cost of Losing Customers

September 26, 2014 | Sarah Savvas

It is not rocket science. Improved customer service = improved customer retention.

Customer retention is one of the most crucial factors at play in building and maintaining a successful business. A great example of an industry where customer loss is exceptionally high is the telco industry. The industry is saturated with operators and so price wars are inevitable. This creates low brand loyalty with customers switching providers […]



Find Your Own Freedom and Success

September 10, 2014 | Dianna Jacobsen

Stay on purpose by using these top 3 strategies and become your best self.

We all have our elevator pitch, and mine is “I work with people to create lives of FREEDOM and SUCCESS!” So what is ‘Freedom and Success’ to you? Have you REALLY thought about it? Is it having a nice home, living where you choose to live, doing the ‘work’ you want to do, sending your […]



Staying On Top of it All – Life Balance For Busy Women #7

August 6, 2014 | Dianna Jacobsen

Start setting acceptable boundaries around your time. Here's how to say 'no' instead of always feeling like you have to say 'yes'.

Hello again! How is your 9 square process coming along? I trust you are well on the way to creating the life of your dreams! Today I’d like to talk about boundaries; about establishing mental parameters to filter what we allow ‘in’ to our time and space. I touched earlier on the point that we […]



Staying on Top of it All – Life Balance For Busy Women # 6

July 9, 2014 | Dianna Jacobsen

Keep on track and don't let 'something shiny' divert your attention away from the main game; achieving your desired goals.

Welcome back! Let’s continue on the journey of designing our own ‘Big Picture’, our road-map for creating the life we desire. By now, you will have your special journal and the vision for your ‘Life’ will be starting to take shape. This is your ‘Design My Own Big Picture’ journal.  Keep it beside your bed, […]



Engaging Your Team Through On-site Training

July 4, 2014 | Sarah Savvas

Planning your business strategies and foundations for 2015

Corporate training has seen massive growth in the past three years, with training expenditures exceeding $130 billion worldwide. The reasons are due to both the economic recovery, as well as businesses discovering vast gaps in their employees skill sets. Although most companies understand the need for ongoing training, many have difficulty getting their workers excited […]