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WNA Blog Home » Management Strategies Articles

Protecting Your Most Valuable Asset – Your People (Part 2)

April 22, 2014 | Sarah Savvas

The secret to business success is hiring staff who have the right skills and a 'can do' attitutde.

Second only to the difficulty of accessing capital, the biggest complaint I come across from business owners is about finding and keeping good employees. Good employees are, without a doubt, the most valuable asset any company can have. And when times are tough, it is more important than ever to get the most out of […]



Are You Ready to Start Building Your Franchisor Foundations?

April 9, 2014 | Simone Pentis

Don't hit the start button on your Franhcise operation until you do your homework.

Before you go to print on your new ‘flash’ advertising that you are now offering franchises or sign on your first franchisee, you should have commenced laying down your franchisor foundations. What makes up your foundations may not be a simple matter and I strongly recommend getting a lawyer and an accountant, with substantial franchising […]



Failing to Plan is like Planning to Fail

January 20, 2014 | Sarah Savvas

Do you have an exit strategy planned for your business?

Only 47% of small business owners have an exit strategy, and of those, 22% simply intend to close their doors and walk away. A detailed exit strategy should be in place from the day you start your business. It should be as much a part of your business plan as your cash flow forecast or […]



Multi-Tasking, You Can Video Blog Anywhere

December 2, 2013 | Mick Hawes

You can easily video blog from anywhere. Even from your own car.

Mention creating a video or video blog to a lot of businesspeople and you’re likely to find a little bit of resistance (or quite a lot of resistance). They’ll say they’re uncomfortable talking in front of a camera or they simply don’t have the time. Well, all kinds of people are now creating videos in […]



3 Simple Ways to Streamline Your Business

October 9, 2013 | David Solomon

Become the architect of your business, not just the builder.

Everyone knows you should work on your business, not just in it. But what does that actually mean? Essentially it means you should be the architect of your business, not just the builder. Here are 3 great ideas on how to do just that. 1) Do not do that which does not serve you or […]



Customer Satisfaction – a Myth or your Mission?

August 22, 2013 | Terri Mitchell AKA The Profit Frog

Customers can be demanding but keeping them satisfied is really not that hard.

 No matter what industry you are in, there is one common denominator when it comes to doing business – keeping your customers satisfied. The extent to which you can achieve this will depend upon how you manage the customer experience, deal with the challenges that create negative impressions, and seek ways to improve the engagement between […]



Is Your Unconscious Blueprint Sabotaging Your Business?

August 5, 2013 | Sue Lester

Your unconscious blueprint is what dictates your ultimate success in the workplace.

Each of us has an unconscious blueprint (TM) which influences how we interpret and respond to the world. This blueprint affects how we see ourselves and impacts our relationships with others including important business and workplace relationships with our staff, managers and colleagues.



How to Find the Right Employee – The Induction Process

June 6, 2013 | Mandy Cann

A good induction program can increase productivity and reduce short-term turnover of staff.

An induction program is an important process for bringing staff into an organisation. It provides an introduction to the working environment and shows the employee where they sit within the organisation. The process will cover the employer and employee rights and the terms and conditions of employment. As a priority the induction program must cover […]



It Takes a Village

March 21, 2013 | Lisa Rubinstein

Inspired teams with strong leadership build dream businesses.

Whether you are a solo operator, leader of a large multi-national corporation, or anything in between, you still depend on a team to build success. While it’s a lot less visible if you own your own business, you still have a team working with and for you. To what degree do your people support your […]



Control the Controllable in Customer Service

January 23, 2013 | Terri Mitchell AKA The Profit Frog

If you don't know the needs of your customers it becomes almost impossible to offer excellent customer service.

Recent global surveys on customer service have revealed some valuable insights into customer expectations. While on the ‘complaints’ list in almost all cases were rudeness, long telephone hold practices and disinterested staff, a more challenging issue was raised regarding customer ‘expectations’. But one customer’s idea of customer service might differ markedly from that of another. […]