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WNA Blog Home » Management Strategies Articles

What is a ‘Service Culture’ and What Does it Mean For Your Business?

October 24, 2014 | Sarah Savvas

You will be amazed at how your business will grow when you make it easier for customers to do business with you.

By definition, a ‘Service Culture’ is a culture within an organisation where customer satisfaction is the top priority. No business can stay in business without customers. How you treat or mistreat them determines how long your doors stay open. And bad service is a one way ticket to business failure. For many years, customer service […]



Time – The Most Valuable Currency We Trade With!

October 13, 2014 | Dianna Jacobsen

Trading Time

Wow, it’s October already! Where does the year go?!!? Where does every month, week, day, hour and minute that you spend, actually GO??? It’s a trade-off, you see…. You are trading TIME for ACTIVITY, regardless of what the ‘activity’ may consist of. It’s not like money, where you can sit back and think about what […]



The True Cost of Losing Customers

September 26, 2014 | Sarah Savvas

It's imperative that your customers feel loved and cared for if you want to retain their business.

Customer retention is one of the most crucial factors at play in building and maintaining a successful business. A great example of an industry where customer loss is exceptionally high is the telco industry. The industry is saturated with operators and so price wars are inevitable. This creates low brand loyalty with customers switching providers […]



Find Your Own Freedom and Success

September 10, 2014 | Dianna Jacobsen

Freedom and success can only be achieved when your mindset and talk are aligned with your dreams.

We all have our elevator pitch, and mine is “I work with people to create lives of FREEDOM and SUCCESS!” So what is ‘Freedom and Success’ to you? Have you REALLY thought about it? Is it having a nice home, living where you choose to live, doing the ‘work’ you want to do, sending your […]



Staying On Top of it All – Life Balance For Busy Women #7

August 6, 2014 | Dianna Jacobsen

Start setting acceptable boundaries around your time. Here's how to say 'no' instead of always feeling like you have to say 'yes'.

Hello again! How is your 9 square process coming along? I trust you are well on the way to creating the life of your dreams! Today I’d like to talk about boundaries; about establishing mental parameters to filter what we allow ‘in’ to our time and space. I touched earlier on the point that we […]



Staying on Top of it All – Life Balance For Busy Women # 6

July 9, 2014 | Dianna Jacobsen

Keep on track and don't let 'something shiny' divert your attention away from the main game; achieving your desired goals.

Welcome back! Let’s continue on the journey of designing our own ‘Big Picture’, our road-map for creating the life we desire. By now, you will have your special journal and the vision for your ‘Life’ will be starting to take shape. This is your ‘Design My Own Big Picture’ journal.  Keep it beside your bed, […]



Engaging Your Team Through On-site Training

July 4, 2014 | Sarah Savvas

Planning your business strategies and foundations for 2015

Corporate training has seen massive growth in the past three years, with training expenditures exceeding $130 billion worldwide. The reasons are due to both the economic recovery, as well as businesses discovering vast gaps in their employees skill sets. Although most companies understand the need for ongoing training, many have difficulty getting their workers excited […]



How To Ensure Your Speaking Business Survives During Tough Times

June 16, 2014 | Pix Jonasson

Ring your insurance broker TODAY and make sure that your business insurance policy does include Tax Audit protection.

You may be new in the speaking business or a well established whichever, however or whatever, you’ve got to know how to keep your business alive during economic recessions.  Anytime the cash flow in a business, large or small, starts to tighten up, the money management of that business has to be run as a […]



Staying on Top of it All – Life Balance for Busy Women #5

June 4, 2014 | Dianna Jacobsen

Put yourself in the picture with 'Me' time or you will get lost in the chaos of business and life.

I hope you’ve joined me once more to continue our journey to create a balanced and fulfilling life. Last time, we discussed drawing up your ‘Life’ in a 9-square grid, supporting you to make mindful choices of how to best optimise your time and energy to create the life you desire. Let’s build on that…. […]



Are You And Your Business Ready For Growth?

May 28, 2014 | Sarah Savvas

Expanding your business? Don't get too excited until you have run all the figures and considered the true costs.

The thought of expanding your business from a small business to a larger entity is something that drives many business owners. But it requires careful planning to get it right. Any small business owner who’s tasted success in some form, will undoubtedly have thought about the prospect of expansion. Rapid business growth can be an […]