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Second only to the difficulty of accessing capital, the biggest complaint I come across from business owners is about finding and keeping good employees. Good employees are, without a doubt, the most valuable asset any company can have. And when times are tough, it is more important than ever to get the most out of […]
Watch this video to learn how focusing on yourself, the team and then the customer, can improve staff performance and the customer experience all because you bring your “A” game example every day. Thats a real win,win,win!
Have you ever experienced that feeling of overwhelm when you have so much going around in your head that you suspect you are about to go into meltdown? When you have so much to do and to remember and there are so many people depending on you?
Don’t you ever wonder what happened to the days when employees worked for one company for life or at least for the better part of their career, when companies treated employees like part of the family and employees were unwaveringly loyal to their employers? With this era being as good as over, and with employees […]
Time management. Life Balance. Words that we hear bandied around in business seminars, parenting classes, personal empowerment workshops, and a host of other settings. But what do these words actually MEAN? Can we really manage time? Or rather, can we simply manage the activities that we fit into our time? After all, it is the […]
Juggling the demands of a business can sometimes result in a lack of time to just sit back and look at your business strategy and business processes fundamental to success. Yet evaluation, the act of reviewing not what you are doing but how you are doing it, can make an incredible difference. In the latest […]
You can’t fix time management problems with time! If we had more time, we’d just try to fit even more into it, so no quick-fix there. It’s that age-old misnomer, isn’t it? You can’t manage time, you can only manage the activities you try to squeeze into it! Much easier said than done, I hear […]
One of the joys of being a speaker, is that I get to experience many great conferences and learn heaps from the speakers. Let me say upfront, I love LinkedIn, but would never call myself a techie! However, here are some ideas I picked up at a recent technology session: 1. One of the simplest ones […]
One of the most valuable responses you receive from your customers is feedback. Good, bad or ugly, feedback is essential to any business. It provides you, the business owner, with insight into how your customers feel about doing business with you. Ignoring feedback can be costly; both in lost customers and opportunity, and it can […]
How much of your stress is caused by struggling against change – in the weather, the flow of traffic, your husband folding the towels differently, and of course the bigger changes of ebbs and flows of income, client/customers needs, relationships, health and so on? Change is not merely necessary to life – it is life. – Alvin […]