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WNA Blog Home » Productivity Articles

The Joy Of Missing Out

November 20, 2014 | David Solomon

Unplug, stop the racket and you will soon feel the joy of missing out.

I’m sure you’ve heard about the Fear Of Missing Out (FOMO). It’s where we over consume, overcommit, or generally overdo something because we can’t bear thinking we might miss out on something. It’s like going to a buffet where you appear to have unlimited choice of food. How much do you put on your plate? […]



The ‘Big Rocks’ Story

October 27, 2014 | David Solomon

What ingredients is your 'jar of life' filled to the brim with? The choice is yours!

In my last blog I referred to ‘Big Rocks’. I love this story for what it teaches us about focus and priorities – so necessary for all of us with such busy lives and so many competing priorities! A philosophy professor came to his class carrying 5 items – a large, empty mayonnaise jar, 3 […]



What is a ‘Service Culture’ and What Does it Mean For Your Business?

October 24, 2014 | Sarah Savvas

You will be amazed at how your business will grow when you make it easier for customers to do business with you.

By definition, a ‘Service Culture’ is a culture within an organisation where customer satisfaction is the top priority. No business can stay in business without customers. How you treat or mistreat them determines how long your doors stay open. And bad service is a one way ticket to business failure. For many years, customer service […]



Time – The Most Valuable Currency We Trade With!

October 13, 2014 | Dianna Jacobsen

Trading Time

Wow, it’s October already! Where does the year go?!!? Where does every month, week, day, hour and minute that you spend, actually GO??? It’s a trade-off, you see…. You are trading TIME for ACTIVITY, regardless of what the ‘activity’ may consist of. It’s not like money, where you can sit back and think about what […]



Hurry Up and Wait

September 29, 2014 | David Solomon

Exhausted from the pressure of racing to deadlines? What's wrong with pacing yourself?

In my distant past I spent 2 years and 40 days in the Army (not that I was counting…much). One of the things that I remember very clearly was how we used be told to rush from place to place – literally running to get there. And when we did arrive to where we were […]



The True Cost of Losing Customers

September 26, 2014 | Sarah Savvas

It's imperative that your customers feel loved and cared for if you want to retain their business.

Customer retention is one of the most crucial factors at play in building and maintaining a successful business. A great example of an industry where customer loss is exceptionally high is the telco industry. The industry is saturated with operators and so price wars are inevitable. This creates low brand loyalty with customers switching providers […]



Give Them What You Want – Get To The Heart of Customer Service

September 1, 2014 | Terri Mitchell AKA The Profit Frog

You know how amazing and unique it feels when you personally get great customer service. Are you creating this feeling for customers and clients of your business?

Customers face more time pressures these days. That’s a fact. Busy with work, kids, family, social commitments and everyday demands, customers don’t have time to waste. At least that is what they tell you. So, it’s up to you to ensure that the engagements they have with your business are efficient, effective and enjoyable. Here’s […]



Increase Your Sales Through Customer Service

August 29, 2014 | Sarah Savvas

Want to get an additional 13% of business from customers? Here's how.

Excellent customer service is your strongest and most cost effective marketing strategy for increasing sales as it can result in repeat business and word-of-mouth referrals, which can be worth a significant chunk of your annual revenue. A recent American Express survey found that 70% of customers are willing to spend 13% more on average with […]



Engaging Your Team Through On-site Training

July 4, 2014 | Sarah Savvas

Planning your business strategies and foundations for 2015

Corporate training has seen massive growth in the past three years, with training expenditures exceeding $130 billion worldwide. The reasons are due to both the economic recovery, as well as businesses discovering vast gaps in their employees skill sets. Although most companies understand the need for ongoing training, many have difficulty getting their workers excited […]



Staying on Top of it All – Life Balance for Busy Women #5

June 4, 2014 | Dianna Jacobsen

Unplug, stop the racket and you will soon feel the joy of missing out.

I hope you’ve joined me once more to continue our journey to create a balanced and fulfilling life. Last time, we discussed drawing up your ‘Life’ in a 9-square grid, supporting you to make mindful choices of how to best optimise your time and energy to create the life you desire. Let’s build on that…. […]