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WNA Blog Home » Retailing Articles

Franchisor’s Time For a Check Up: The New Franchise Code 5 Months In

May 26, 2015 | Simone Pentis

Franchise Code 5 month on

2015 has been a big year for those operating within the franchising industry, most especially Franchisors. As of 1 January 2015, the franchising industry faced the repeal of the pre-existing Franchise Code of Conduct with the introduction of a new Franchising Code of Conduct (“New Code”). Furthermore, the Competition and Consumer Amendment (Industry Code-Penalties) Act […]



Creating Franchising Territories That Work

March 6, 2015 | Simone Pentis

The boundaries are changing.  When designing and setting up territories for a franchise there are many factors that need taking into account.

Franchisors are now moving towards being more creative in how they design the types of territories they are now granting their franchisees. So long as overall there is value and benefit to both the franchisor and franchisee, franchise territories do not need to follow the prior traditional views of territories. This traditional view often equating […]



How to Choose the Right Amount of Insurance

January 16, 2015 | Kate Fairley

Insurance what is covered

It’s called your Sum Insured. The dollar figure you give to your insurance company so they can work out how much to charge you. But how do you choose the number to give them? You only know about flowers, or computers, or goal setting… you don’t know anything about insurance or time to read all […]



The New Code – Changing Franchising From 1 January 2015

December 10, 2014 | Simone Pentis

Franchisees need to be aware of changes that could take place from 1 January 2015.

The Franchising industry is about to go through another major change. The final version of the new Franchising Code of Conduct (“New Code”) together with the regulation repealing the existing Franchising Code of Conduct (“Old Code”) have been released and are now moving through the process of being tabled into the houses of parliament. While […]



Franchisee’s Request for an Updated Disclosure Document – warning sign or a just normal part of operations?

November 28, 2014 | Simone Pentis

Franchise Code 5 month on

Within Australia, each and all franchisees have the right to require from their franchisor at least once every 12 months that a current Disclosure Document be provided to them within 14 days of their written request. This right arguably acknowledges that franchisees are generally involved in a long term relationship with their franchisor and every […]



Making Excellent Customer Service Your Mission

October 1, 2014 | Terri Mitchell AKA The Profit Frog

Is the Customer Service Mission Statement of your business clearly visible to all of your staff?

If your customer service is not delivered at its very highest, it absolutely hurts your business through fewer dollars spent at your registers, lack of word-of-mouth referrals, and worst of all, loss of customer loyalty – which ultimately means they are shopping at your competitor and that ought to ring alarm bells for you. You […]



Master Franchising and the Impact on Franchisees

August 27, 2014 | Simone Pentis

Franchise Code 5 month on

When a franchisee (also referred to as sub-franchisee) considers entering into a franchise system that operates under a master franchise structure, this requires not only additional documents to be reviewed, but raises issues that need to be carefully considered before a sub-franchisee signs on. Currently in Australia before a sub-franchisee can enter into franchise, it […]



Customer Service – Avoiding The Common Mistakes

August 1, 2014 | Terri Mitchell AKA The Profit Frog

Unhappy customers and clients are the last thing you need. Here's how to avoid common customer service mistakes.

To enjoy long lasting success in business, you need to be able to learn from your mistakes. After all, you are only human, and to get things wrong is all part of the learning curve. Making errors once is normal and something we all do. However, if you don’t avoid the common mistakes, including failures, […]



Franchises Are Not Forever

July 30, 2014 | Simone Pentis

Financial jargon explained

Franchise agreements generally have a set period that they are to exist, with no automatic rights to extend operations after the expiry date. Neither is there generally any rights for a franchisee to be able to sell its franchise for a period that exceeds the Term and any renewal options expressly set out in their […]



Should I Set Up a Master Franchise Structure Within Australia?

June 27, 2014 | Simone Pentis

Seting up Franschine Structure

In Australia we tend to see more overseas master franchisors who have granted a master franchise for the whole of Australia, as opposed to Australian based master franchisors who break up Australia into various territories (often, but not always based on State boundaries) that are then given to various master franchisees to operate the franchise […]