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WNA Blog Home » Training Articles

Post Event Wrap Up

July 8, 2015 | Pix Jonasson

Communication Stabliser

I have just returned from an international annual conference in Las Vegas at the MGM Grand.  Wow… what a huge venue it is.  Actually, the fight between Floyd Mayweather Jr and Manny Pacquiao has just been held there.  I can absolutely guarantee I did not pay $3,000 per ticket to attend my conference! I sat […]



Customer Complaints Are a Golden Opportunity

February 11, 2015 | Sarah Savvas

Don't avoid customer complaints welcome them as an opportunity to make improvements in your business.

We all complain about difficult customers and try and avoid them at all costs. But, in fact, we should be seeking them out – they present us with a golden opportunity to improve our service. It’s the customers who are unhappy but don’t say anything that pose the real danger to your business. Customer complaints […]



What Drives Your Customer Service?

November 17, 2014 | Terri Mitchell AKA The Profit Frog

It's the end of the year and what better time to look at what's really driving your customer service.

Serving your customers is an intrinsic part of doing business. Many business operators presume their service is good enough, while most customers would often disagree. If you’re not clear what drives your customer service practices, poor performance could be leaving your customers very disappointed and willing to shop elsewhere. Drivers are those qualities that both […]



What is a ‘Service Culture’ and What Does it Mean For Your Business?

October 24, 2014 | Sarah Savvas

Never burn your bridges. Regardless of the reception you receive always be the bigger person when networking in the community and at events.

By definition, a ‘Service Culture’ is a culture within an organisation where customer satisfaction is the top priority. No business can stay in business without customers. How you treat or mistreat them determines how long your doors stay open. And bad service is a one way ticket to business failure. For many years, customer service […]



Making Excellent Customer Service Your Mission

October 1, 2014 | Terri Mitchell AKA The Profit Frog

Career Fullfillment

If your customer service is not delivered at its very highest, it absolutely hurts your business through fewer dollars spent at your registers, lack of word-of-mouth referrals, and worst of all, loss of customer loyalty – which ultimately means they are shopping at your competitor and that ought to ring alarm bells for you. You […]



Give Them What You Want – Get To The Heart of Customer Service

September 1, 2014 | Terri Mitchell AKA The Profit Frog

Spend some time pondering on what things in life make you feel the happiest?

Customers face more time pressures these days. That’s a fact. Busy with work, kids, family, social commitments and everyday demands, customers don’t have time to waste. At least that is what they tell you. So, it’s up to you to ensure that the engagements they have with your business are efficient, effective and enjoyable. Here’s […]



Increase Your Sales Through Customer Service

August 29, 2014 | Sarah Savvas

Want to get an additional 13% of business from customers? Here's how.

Excellent customer service is your strongest and most cost effective marketing strategy for increasing sales as it can result in repeat business and word-of-mouth referrals, which can be worth a significant chunk of your annual revenue. A recent American Express survey found that 70% of customers are willing to spend 13% more on average with […]



Why Invest In Yourself? You Are the Product

August 18, 2014 | Pix Jonasson

It is easy to step into the spotlight when you write the perfect media release.

Basically, for many business women who are not just the business owner but also the product of the business, your business is really about you. For example, if you are a professional speaker, your speaking empire is based upon your own knowledge and your own ability. Therefore, your knowledge and ability are the ‘company’ assets […]



Engaging Your Team Through On-site Training

July 4, 2014 | Sarah Savvas

Planning your business strategies and foundations for 2015

Corporate training has seen massive growth in the past three years, with training expenditures exceeding $130 billion worldwide. The reasons are due to both the economic recovery, as well as businesses discovering vast gaps in their employees skill sets. Although most companies understand the need for ongoing training, many have difficulty getting their workers excited […]



Protecting Your Most Valuable Asset – Your People (Part 2)

April 22, 2014 | Sarah Savvas

Are you connected and feeling the love in your workplace?

Second only to the difficulty of accessing capital, the biggest complaint I come across from business owners is about finding and keeping good employees. Good employees are, without a doubt, the most valuable asset any company can have. And when times are tough, it is more important than ever to get the most out of […]