WNA Blog

Tue 2 Sep 2025

The Woman’s Guide to Success in Support Care Roles


In The News

There is a growing demand for support care workers within the health sector in Australia. As the sector continues to adapt to new policies, frameworks, and environmental challenges, the need for skilled care workers expands.  Within the industry, women play a vital role, making up 78% of healthcare workers.

Women who are strong communicators and committed to making a difference in people’s lives are essential in the support care industry. Success in support care involves meeting the physical, social, and emotional needs of clients while also embracing personal growth and ongoing professional development.

This guide highlights the fundamentals of support care, opportunities available, and the pathways for women looking to thrive in this sector.

The Fundamentals of Support Care Roles

Often, support care roles involve general assistance of vulnerable people, whether this is physically or simply acting as a friendly figure. For this reason, people wanting to enter the industry can feel worried about the risks of working with vulnerable people. But with well-rounded training and NDIS and support care cover, you’re well supported to fulfil the needs of your clients without taking on any more risk than roles in other industries. 

The primary purpose of support care is to enhance the well-being of clients, assisting them in gaining independence and strengthening their quality of life. There is a wide variety of roles in the support care system, from working under the NDIS in support care for people with a disability to aged care and mental health support. In some instances, support care roles will involve respite care or in-home care, involving a more hands-on approach to assist aged or disabled clients. 

Many women are naturally empathetic and are able to leverage their strengths in being approachable and patient. As the industry continues to grow, roles in support care are in demand, with new long-term opportunities available, providing stability for women and their families. 

Opportunities and Foundations for Success

If you are feeling inspired about a role in the support care industry, you can upskill by investing in relevant qualifications and training. A great start is to upskill through qualifications, like a Certificate III or IV in Individual Support, which is often the starting point for employment in aged care, disability services, or NDIS support roles.

Beyond qualifications, developing soft skills is also important. Communication, adaptability and problem-solving are highly valued, as is cultural awareness when working with clients from diverse backgrounds. Demonstrating an understanding of client needs, from supporting independence to prioritising dignity, can give applicants a clear advantage.

Success in this sector comes from combining passion with professionalism. Women who approach care roles with dedication to both personal values and industry standards are more likely to achieve long-term growth in their careers.

The NDIS Framework

The National Disability Insurance Scheme (NDIS) is a central pillar of Australia’s care sector. The NDIS provides funding and support for those with disabilities, which often involves creating a personalised plan to meet their needs.

NDIS support workers are crucial in empowering those with disabilities to live with confidence and dignity and enabling them to pursue their goals and live with greater independence. Their responsibilities often include helping clients with daily activities, supporting community participation, or working with families to develop individualised plans. While this is only a high-level look at what support workers do, for women entering the sector, you can look to the NDIS framework, which goes into in-depth details about the support offered through the scheme.

You can stay updated on the current NDIS guidelines through regular training and on the NDIS website. Knowing the NDIS also provides a competitive advantage when applying for roles, as employers value workers who can navigate compliance and planning requirements.

Finally, alongside direct support, NDIS programs emphasise community engagement. Participation programs help clients build social connections and develop skills, and support workers often play a role in facilitating these opportunities. You can think of support workers as key advocates for inclusion and empowerment in this environment. 

A Pathway for Professional Growth

Choosing or advancing in your career in support care is a rewarding and fulfilling choice that you won’t regret! Many people already working in the field have grown from support workers into other roles because it can be such a positive job that they want to get even more involved. For example, hands-on care roles can evolve into pursuing leadership opportunities or transition into coordination or management positions.

Again, upskilling is one of the most effective ways to progress. Additional qualifications in disability services, aged care management, or mental health support can open doors to new roles and responsibilities. For those with an interest in leadership, positions such as team leaders, coordinators, or trainers provide opportunities to shape the next generation of care workers.

Overall, no matter the path you choose, it is important to find the balance between passion and professionalism, as you become an advocate for your clients to grow professionally and personally. By staying committed to both client care and personal advancement, women in support care can create meaningful and sustainable careers.

Finding the Care Role for You

Support care roles offer rewarding career paths for women, helping you thrive in an industry that combines compassion with continuous learning opportunities. By working in support care, you’ll have the opportunity to provide vulnerable and disabled individuals with access to jobs, new skills and volunteering, increasing their confidence and connection with others. 

Remember, there is a whole range of areas to work in within support care, from working in mental health services, aged care or with vulnerable children; there are endless pathways into the care industry. Opportunities to progress are also great in this industry, with many women moving into coordination and operations roles before becoming leaders in the industry. With the right mindset and understanding of support care and the NDIS framework, women can build successful, long-term, fulfilling careers in the care sector, transforming lives every day and working with those who matter.


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